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Customer Service Assistant

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Job Summary

Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings and statutory holidays.



Requirements

• University degree or an equivalent combination of education and experience;
• Excellent soft skills;
• General knowledge of art history and an interest in the arts;
• Extensive experience within a retail operation using a point of sale system, in customer service and sales, inventory and cash control;
• Strong problem solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure;
• Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.

Notice to Applicants: The People, Culture and Belonging of the National Gallery of Canada, invites selected applicants for interviews by way of written communication via email as per the NGC Staffing Process. Should applicants opt to unsubscribe from receiving emails regarding employment in this organization, please note that we will not be able to communicate with you to participate in the interview process. We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.

We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.



Condition of Employment

• Must meet the bilingual requirement to be invited to the interview process.
• Reliability Status - this factor is not used at the pre-selection stage.



Additional Information

• Employee and Family Assistance Program
• LinkedIn Learning Program
• Discounted parking in our heated garage
• Easy access by public transit to the Gallery, downtown Ottawa
• Secure on-site indoor bicycle storage
• Staff showers and change room
• On-site staff discounts at the Boutique and Happy Goat Coffee
• Free admission to the National Gallery Collection and Special Exhibitions

• Temporary assignment with the possibility of an extension or becoming indeterminate.

• A variety of assessment tools may be used to assess candidates.
• The National Gallery of Canada is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous peoples, women, people of any sexual orientation, gender identity or gender expression, racialized people, and people with disabilities.
• The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
• Candidates are entitled to participate in the selection process in the official language of their choice.






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